In Case of Defective Item:
In the event an item is defective i.e. broken, leaking, expired or any other issues you can contact our customer support team; (242) 439-8699. We have a “no questions asked return policy”. If you are not satisfied with the product received you can return it to the delivery personnel at time of delivery and can contact our customer support team. We request for you to check the products at the time of delivery.
Refund in case of Cancellation/Return:
The amount will be refunded back to your credit/debit card , it will take 8-9 working days to reflect in your statement. In case of any queries please contact our customer support team. We will not be issuing any refunds in cash. Refunds will be issued on the amount collected and the price of items at the time of purchase.
To cancel entire order:
You can contact our customer support team to cancel the order; you can do so up to the time we process the order. Once the order is processed you will not be able to cancel it and sometimes the orders may be processed within one hour of ordered time. You Can Request cancellation by phone 1-(242) 439-8699 or EMAIL
There will be a $25.00 fee for processing cancellations, this will be deducted form your account balance.
Cancellations Due To Bad Weather
In the event of an impending storm such as a hurricane and other meteorological occurrences that threatens the Turks and Caicos Islands (TCI), you can reschedule your delivery date or cancel your order – which would be refunded 100% to your credit card.
To cancel items in Order:
Any item(s) can be cancelled up to 5 hours before the order is shipped. For cancellation you can call our customer support on (242) 439-8699. or EMAIL