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Terms and Conditions

-Welcome to Turksandcaicosgrocerydelivery.com, Turks and Caicos Grocery Delivery is owned and managed by SEO Bahamas Group, as a service to our customers. Our Terms and Conditions and our Privacy Policy govern your use of Turksandcaicosgrocerydelivery.com. Please read them carefully as they affect your rights and liabilities under the law. Please note that your use of the Turksandcaicosgrocerydelivery.com site constitutes your unconditional agreement to follow and be bound by these Terms of Use. Turksandcaicosgrocerydelivery.com reserves the right to update or modify these Terms and Conditions and/or our Privacy Policy at any time without prior notice to you. For this reason, we recommend that you review these Terms of Use whenever you use Turksandcaicosgrocerydelivery.com website.

Services Overview:
The Turksandcaicosgrocerydelivery.com Service is a transaction, information and communication service available to authorized users (“customers”) who access Turksandcaicosgrocerydelivery.com. Turksandcaicosgrocerydelivery.com currently provides an online grocery shopping and delivery service. Turksandcaicosgrocerydelivery.com will shop and deliver the orders placed with us at Turksandcaicosgrocerydelivery.com. Delivery will be made to the delivery address as specified by you while you confirm your order. It is your responsibility to ensure that someone is present at the delivery address to receive and pay for deliveries at the specified time of delivery. Anyone at the delivery address who receives the delivery will be presumed and authorized to receive and pay for the order. If Turksandcaicosgrocerydelivery.com cannot deliver your order, or must make an additional deliveries because no one is at the delivery address to receive the order at the specified time, or wrong address / details given to us by you, return delivery will be made at an additional fee.

1) Pricing Policy: All the products listed on our website will be sold at USD unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged at the time of processing your order. Although prices of most of the products do not fluctuate on a daily basis, some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery no additional charges will be collected or refunded as the case may be at the time of the delivery of the order.

2) Cancellation Policy: You can cancel or change any of your current order before dispatch. You have to call our Customer Services department (242) 439-8699 to make any changes or cancellation to the order. Please note that orders cannot be cancelled by email.

3) Returns & Refunds: We hope you have a good experience buying products with us. However, if you feel it necessary to return an item, we aim to make the returns process as simple as possible. Return of goods should only happen at the time of delivery, please check for the quality of goods before you sign for the shipment, and if you are not satisfied with the quality then return it to the delivery personnel. You have to sign a feedback form when you return the products and please mention the reason for rejection. We do not entertain the return of goods after the shipment is signed and the delivery van is left from your place.

The Sale of Alcoholic Beverages
The legal drinking age in the Turks and Caicos Islands is eighteen (18) years of age…. It is prohibited by law in the Turks and Caicos Islands (TCI) to sell alcohol beverages to anyone under the age of 18,. By using this site you swear and affirm and represent to us that you are over the legal age required to buy alcoholic beverages and products in the Turks and Caicos Islands (TCI) and we will rely upon this representation because if we are held liable for any reason if that is not true, you agree to indemnify us and/or reimburse us and be responsible for all costs, expenses (including legal fees) and damages we suffer or incur. We make every effort to ensure that alcoholic beverages are not sold or delivered to anyone who is under the age of 18. By using this site you are acknowledging that the person receiving a shipment of alcoholic beverages from us is over the age of 18. You also agree that any alcohol purchased from us is intended for personal consumption and not for resale. If you cannot make these affirmations and representations or you do not agree with all of these conditions of use please do not use this site. If you intentionally or unintentionally misrepresent your age in order to obtain or provide alcohol to a person under the age of 18 years old, we will report this to the appropriate authorities which will result in prosecution in the Turks and Caicos Islands (TCI).  Important Notice: ID with proof of age is required upon delivery.

Validating Your Order
After you place an order using our shopping cart, we will check the information you give us for validity and compliance with local laws and regulations, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order. Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.

Order Acceptance/Confirmation
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Turksandcaicosgrocerydelivery.com reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Account Registration:
All shoppers are required to register and login for placing orders on the website if you would like to save your information. You have to keep your account and registration details current and correct for communications related to your purchases from the site. As part of the registration process on the Site, Turksandcaicosgrocerydelivery.com may collect the following personal identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.)

Security:
When you register with Turksandcaicosgrocerydelivery.com, you shall be responsible for maintaining the confidentiality of your password, and you are fully responsible for all activities that occur under your User ID and password. You agree to: (a) Immediately notify us of any unauthorized use of your User ID or password of which you become aware, and (b) Ensure that you exit from your account at the end of each session.

Modifications of Terms & Conditions:
Turksandcaicosgrocerydelivery.com may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site.

Reviews, Feedbacks & Other Contents:
Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.”. Turksandcaicosgrocerydelivery.com reserves the right (but not the obligation) to remove or edit such content.

Indemnification:
You agree to indemnify and hold Turksandcaicosgrocerydelivery.com and their respective, licensors, directors, officers, managers, employees, agents, and representatives, harmless from and against any losses, costs, expenses or damages of any nature whatsoever (including Lawyer fees and court costs) arising from any claim, cause of action, suit or demand of any third party due to, arising out of or related to (i) your access to the Turksandcaicosgrocerydelivery.com Site,

(ii) Your use of the Turksandcaicosgrocerydelivery.com Site,
(iii) Your violation of these Terms and Conditions,
(iv) Any use of your User ID or password by you or any third party, or
(v) the infringement or other violation by you, or any third party using your account or User ID or password, of any intellectual property or other right of any person or entity.

Termination:
Turksandcaicosgrocerydelivery.com may suspend or terminate your access to the Turksandcaicosgrocerydelivery.com services at any time for any reason with or without notice to you. You may terminate your Turksandcaicosgrocerydelivery.com Service at any time for any reason by delivering notice in a manner provided in this Agreement which termination will be effective the day notice is received or such later date specified in the notice.

Limitation of Liability:
In no event shall Turksandcaicosgrocerydelivery.com or their respective affiliates, or the shareholders, directors, officers, members, managers, employees, agents or representatives of any of the foregoing, be liable to you or any third party for damages of any kind (including, but not limited to, any direct, indirect, special, punitive, incidental or consequential damages or damages for loss of profits, goodwill or revenue, business interruption, or loss of data) arising out of the use of, access to, reliance on, unavailability of, inability to use or improper use of the Turksandcaicosgrocerydelivery.com site, including but not limited to any user content, advice, services, products, and other information and materials contained in or described on the Turksandcaicosgrocerydelivery.com site, or the disclosure or misuse of any user’s personal information, even if they have been advised of the possibility of such damages, and regardless of the form of action, whether in contract, tort, or otherwise. In any event, Turksandcaicosgrocerydelivery.com respective total maximum liability in respect of the Turksandcaicosgrocerydelivery.com site or any part thereof, including but not limited to the user content, reviews, advice, services, products, and other information and materials contained in or described on the Turksandcaicosgrocerydelivery.com site, in any manner whatsoever, shall be limited the value of the product ordered by you.

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Privacy Policy

At Turksandcaicosgrocerydelivery.com we value the privacy and security of the information that you share with us  and we promise to secure your personal information you share with us in good faith. This privacy policy explains the types of information we gather, how it is protected, what we do with it and how you can correct or change information. By shopping with us at Turksandcaicosgrocerydelivery.com, you are accepting the practices described in this Privacy Policy. Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. Your use of Turksandcaicosgrocerydelivery.com means that you accept the practices described in this Privacy and Security Policy as changed from time to time.

Information collected:  As part of the registration process on our web site, Turksandcaicosgrocerydelivery.com may collect the following personally identifiable information about you: Name including First and Last name, Alternate Email Address, Mobile /Phone Number and Contact Details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.

Information Usage: We will use your information to provide and personalize our service. We will also use your information to communicate with you and send offers and news about Turksandcaicosgrocerydelivery.com products and services. We may contact you by post, email, telephone, social media, or fax for these purposes. Personal information is not shared with other organizations for commercial purposes, other than the mandatory information that our online payment gateway providers require for risk monitoring purposes. 

Change of information: You may change your personal information at any point of time through My Account page.

Cookies: Cookies are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. By accepting cookies, you can take full advantage of our site shopping experience. Turksandcaicosgrocerydelivery.com also receives and stores certain types of information whenever you interact with us through the use of “cookies.”

Security: Security is our prime concern, thus all Credit card and Debit card payments on Turksandcaicosgrocerydelivery.com are processed through secure and trusted payment gateways managed by leading banks.

Other Websites & Links: Turksandcaicosgrocerydelivery.com may contain links to other web sites which are outside our control and, are not covered by our Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy. Turksandcaicosgrocerydelivery.com is not responsible for the privacy practices or the content of those linked websites. 

Policy Updates: Turksandcaicosgrocerydelivery.com reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Site.

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Refund Policy

In Case of Defective Item:

In the event an item is defective i.e. broken, leaking, expired or any other issues you can contact our customer support team; (242) 439-8699. We have a “no questions asked return policy”. If you are not satisfied with the product received you can return it to the delivery personnel at time of delivery and can contact our customer support team. We request for you to check the products at the time of delivery.

Refund in case of Cancellation/Return:

The amount will be refunded back to your credit/debit card , it will take 8-9 working days to reflect in your statement. In case of any queries please contact our customer support team. We will not be issuing any refunds in cash. Refunds will be issued on the amount collected and the price of items at the time of purchase.

To cancel entire order:

You can contact our customer support team to cancel the order; you can do so up to the time we process the order. Once the order is processed you will not be able to cancel it and sometimes the orders may be processed within one hour of ordered time. You Can Request cancellation by phone 1-(242) 439-8699 or EMAIL

There will be a $25.00 fee for processing cancellations, this will be deducted form your account balance.

Cancellations Due To Bad Weather

In the event of an impending storm such as a hurricane and other meteorological occurrences that threatens the Turks and Caicos Islands (TCI), you can reschedule your delivery date or cancel your order – which would be refunded 100% to your credit card. 

To cancel items in Order:

Any item(s) can be cancelled up to 5 hours before the order is shipped. For cancellation you can call our customer support on (242) 439-8699. or EMAIL